Melvyn LIXON

System & Network IT Support Technician - NAMUR - MARCHE-EN-FAMENNE, BELGIUM · (+32) 497 11 32 03 · lixon.melvyn@gmail.com

Young and passionate IT technician with an efficiently know-how in the management of computers parks, my versatility and my skills have been acquired since almost a decade of users services as well by troubleshooting, deployment network and system or helpdesk management.

Experience

IT Technician

CLINIQUE NOTRE DAME DE GRACE - CHARLEROI

  • Computers park management (AD, users, computers, DNS, DHCP, GPO)
  • Users access management
  • Network/servers monitoring
  • Windows servers 2003 - 2019 troubleshooting, deployments and installation
  • Biomedical appliances installations with external suppliers, from network to hardware installation
  • Helpdesk management (Jira & phone)
  • Renewal IT stuff for the institution
  • Configuration firewall rules for external supplier’s applications
  • Configuration VPN for internal users and external suppliers

June 2018 - Present

Helpdesk Technician

WALLONIE BRUXELLES CONTACT CENTER (VOO) - LIEGE

  • Customer care
  • Network, Internet, phone and television troubleshooting

June 2016 - Juny 2018

Internship IT Technician

SOLIDARIS MUTUALITE - NAMUR

  • Customers self-use desktops deployment in different offices of Wallonie
  • Users management
  • Network, software and hardware troubleshooting

April 2014 - May 2014

Education

Bachelor of French Education

Henallux - Pedagogical Department

French - French as a foreign language section.

September 2015 - July 2016

Bachelor of IT Technicians

Henallux - IT Department

IT Technician section.

September 2014 - July 2015

IT Technician

Institut Technique de Namur (High School)

Finished with CESS obtention.

September 2010 - June 2014

Skills

Workflow
  • Active Directory (users, computers, DNS, DHCP, GPO)
  • Windows Server 2008 - 2012 - 2016 (RDS, TS)
  • Network monitoring, troubleshooting, installations and deployment
  • Jira monitoring and management

Global Software Knowledge
  • SQL / HTML
  • Office 365 (Word, Excel, Powerpoint, Outlook)
  • Open Office
  • IBM Lotus Notes (mailing system)
  • Bluemind (mailing system)
  • VMWare (vShpere - vCenter)
  • Sophos Security Firewall and VPN
  • VadeCloud Email Protection
  • Keeper Connection Manager / Keeper Secret Manager
  • Skype / Teams / Webex / Google Meet

Healtcare/Medical Software Knowledge
  • C2M (Cegeka)
  • XCare (Zorgi)
  • IBM AS400 / IBM WISH
  • Synescope / Eventscope (Cardiononics)
  • Aexis Medical (Orline)
  • Medes (SBIM)

Langage
  • French (native language)
  • English : Read - write - speak - understand (B2)

Interests

Apart from being an IT technician, I enjoy a lot of my time being outdoors. In the winter, I am an avid skier. During the summer, I like to play tennis and padel as lot as possible. I follow fooball, tennis and some mecanics sports.

When forced indoors, I like to play video-games. I follow a number of sci-fi and fantasy genre movies and television shows. I usually follow the development of new technologies.